Once they’ve performed the tasks, they can change the state of the workflow, and the managers of the training program automatically receive a notification and check that the tasks have been completed. In this module the user has to read the content of the Beginner Page and perform a few simple actions like adding their name, mentioning another user, adding a comment at the bottom of the page, and adding an inline comment. The button automatically generates a child page from a template, with a workflow already assigned to it. Each tutorial begins by pressing a button on the page, which starts the workflow that guides the user through the lesson.įor example, the first lesson starts when the user presses the “BEGINNER” button. There are multiple training workflows built into this template using Comala Document Management. The page uses a custom template created by Port of Antwerp.
Each employee who goes through the training gets their own page with their name on it. The training module takes place in a separate space in Confluence, purpose-built for the program. Of course, users could also explore the module without taking the internal course, for those who wanted to learn by themselves.” After each beginner’s course we asked users to start their own Confluence page and complete the beginner training module. These were both beginner courses and some more advanced courses. Patrick Vanhoof, the Port’s Digital Workplace Expert explains, “We wanted to extend the use of Confluence, so we organized some internal courses for every software user. Using Comala Document Management, they were able to create a training program within the platform itself. With so many users from varied backgrounds, Port of Antwerp needed a way to train those team members who would be working with Confluence. The software also supports a training program for users who are new to Confluence.Īs a hub of international shipping, the port employs a diverse team. But, that’s not the only problem Confluence and Comala Document Management have helped them solve.
In the previous article we explored how Port of Antwerp uses Confluence, Comala Document Management and Comala Publishing to manage a knowledge base of several hundred pages for their team of over 1600 employees. This is the second in a series of four of articles on the Port of Antwerp, and how it uses Confluence and Comalatech apps to manage its documents and processes.
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